Return policy
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on eligible purchases. If you are not satisfied with your order, you may request a refund within 60 days of delivery. Products must be returned in accordance with our return guidelines. Refunds are processed once the returned item is received and inspected. Shipping fees may be non-refundable.
How to Request a Refund
To start the process, simply contact our support team first atinfo@hiptherm.com with your order number and a brief note about your experience. We'll respond within 24-48 hours and guide you through the next steps.
Please do not return products without contacting us first — we want to make sure your refund is processed as smoothly and quickly as possible.
Refund Processing
Once your refund request is approved, we will process it within 5-7 business days back to your original payment method.
Conditions
- Requests must be made within 60 days of delivery
- One refund per customer per product
- Subscriptions can be cancelled at any time before the next billing date — just email us before your renewal date
Damaged or Missing Orders
If your order arrives damaged or doesn't arrive at all, contact us at info@hiptherm.com and we'll resolve it immediately at no cost to you.
Address (Must contact before returning so it can be processed)
17501 West 98th Street
Lenexa KS, 66219
United States